Tech Support - Oregon Virtual Academy

Tech Support

Need help getting set up or solving a technology issues? We’re here to help.

Ways to get help

  1. Explore the FAQs and Common Topics below. We’ve compiled tutorials, videos, and how-to articles to help answer the most common questions families run into.
  2. Your homeroom teacher is a great resource. If they can’t help personally, they’ll be able to direct you to the right resource.
  3. Request Tech Support from ORVA’s our online learning technology partner, K12. For immediate help, call toll free 866.512.2273

Technology FAQs

Computers that meet these requirements are provided to all ORVA students at no cost. If you prefer to use your own computer, it must meet these specifications:

  • Speed: 1.8 GHz or better
  • RAM: 2-4 GB
  • Disk space: 160 GB or more
  • DVD drive
  • Monitor: 19-inch flat panel
  • Laptop screen: 15.6-inch
  • Audio: High Definition sound card
  • Modem: Ethernet port. Laptops include Nic card (wi-fi)
  • Desktop Microphone and Headset Microphones
  • Operating system: Windows 7 Professional
  • Microsoft Office 2010
  • Microsoft® Internet Explorer version 10
  • Google Chrome 33
  • Mozilla Firefox 22
  • Adobe® Reader®
  • Macromedia Flash™
  • Shockwave™
  • Java 7
  • QuickTime®
  • Real Player®
  • McAfee® Virus Protection
  • McAfee® Web Protection

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

RealPlayer is a trademark or a registered trademark of RealNetworks, Inc.

Macromedia Flash is a trademark or registered trademark of Macromedia, Inc. in the United States and/or other countries. QuickTime is a registered trademark of Apple Computer, Inc.

The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the program, but in the early grades, it is mostly the parent (or other responsible adult) who interacts with the computer. The program is user-friendly. High school students are most successful if they have basic computer skills.

Yes – but a computer will be provided for each student at no cost. Whether you use your own computer or one of ours, each family will be required to have a computer that meets the minimum specifications necessary to access the K12 Online School (OLS) and Learning Management System (LMS). Families must also have reliable high-speed Internet access in order to participate in the school.

Request Support

Get in touch with the tech support team if you need help with any of the following:

  • Missing, Lost or Damaged Course Materials
  • Online School Login and Navigation
  • School Email/Office 365 Help
  • Report an Issue within the K12 Curriculum or within the Online School
  • Update Address (Independent Study users only)

Submit a request for tech support »

tech support representative having a conversation at a computer